16.A. Checking in & out: Listening

LISTENING

Listen to the expressions and conversations. Then, select the option that best describes the objective of each section. Click on "Check" to confirm your answers.

   1.Let’s learn how to …      2.Let’s practice some useful expressions…      3.Let’s put everything together…   

Check-in


A: Good morning. Can I check in now?
B: I’m sorry sir. I’m afraid you can’t check in until 3:00 pm. We are totally booked these days.

A: How many guests are there in your party?
B: Just my wife and I.

A: Excuse me. Is there a restaurant here?
B: Sure. The dining room is across the main hall.
A: Does the hotel have other facilities?
B: Yes sir. There is a gym and a spa on the top floor.



Checkout

A: Good morning. How may I help you?
B: I’d like to check out please. My room number is 211. Can I have my bill please?
A: It will only take me a moment sir.
Here is your bill sir. Is everything correct?



A: Good morning sir. It looks like you are ready to go.
Did you enjoy your stay with us?
B: Very much. Unfortunately, vacations are over.
A: In case you need a ride to the airport, we have a free airport shuttle service. One is leaving in approximately 30 minutes. We will assist you with your luggage.
B: Terrific!







Checking in

- I requested a double room for two nights.
- Your room number is 212. Here’s your key.
- Would you like some assistance with your luggage?
- Breakfast and free airport shuttle service are complimentary.
- The use of the mini-bar and room service will be charged to your account.
- How long will you be staying?




Checking out

- I’ll be checking out on Wednesday.
- I need to settle the mini-bar bill. How much will that be?
- How would you like to pay for that?
- Is there a place we could leave our luggage?






Conversation
A: Good morning sir. Welcome to the Queen’s Hotel.
B: I requested a double room for three nights. My reservation is under the name of Smith.
A: That’s right Mr. Smith. Your room number is 203. Here is your key.

B. Thank you. At what time is breakfast served?
A: From 6:30 to 10:00 am. Breakfast is served in the hotel’s lobby.
B: Can I have a wake-up call?
A: Certainly sir. At what time?